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Terms of Use

Effective date: 8 September 2026 · Last updated: 8 September 2026

These Terms of Use (“Terms”) are a legal agreement between you and Wellbulous Limited (“Wellbulous”, “we”, “us”), a company incorporated in Hong Kong. They govern your use of www.wellbulous.com, our mobile app Metween, and any other products, programmes or events we offer (together, the “Services”).

By downloading, accessing or using the Services, you agree to these Terms. If you do not agree, please do not use the Services.

1. Who may use the Services

You must be at least 13 years old to use the Services. If you are under the age of majority where you live, you may only use the Services with the involvement of a parent or guardian who agrees to these Terms. You confirm that you are not barred from using the Services under any applicable law.

2. Your licence to use Metween

Subject to these Terms, we grant you a personal, limited, non-exclusive, non-transferable, revocable licence to download and use Metween on any Apple-branded device that you own or control, as permitted by the App Store Terms of Service. This licence is for your own personal, non-commercial use.

You may not: copy, modify or create derivative works of the Services; reverse engineer, decompile or attempt to extract source code (except to the extent this restriction is prohibited by law); rent, lease, lend, sell or sublicense the Services; remove any proprietary notices; or use the Services to build a competing product.

3. Your content

You own what you write. The records, notes, names and reflections you enter into Metween are yours. We do not claim ownership of them and, as described in our Privacy Policy, they are stored on your device and, if you enable it, in your own iCloud account.

You are responsible for your content, including information you record about other people. You agree not to use the Services to store or share anything unlawful, abusive, defamatory or infringing, and to comply with applicable privacy laws in relation to information about others.

You are responsible for backing up your content. We are not able to recover records that are lost because a device is lost, damaged, reset, or because the app is deleted.

4. Wellbeing, not medical advice

The Services are intended for general wellbeing, reflection and personal insight. They do not provide medical, psychological, psychiatric, therapeutic or other professional advice, diagnosis or treatment, and no doctor–patient or therapist–client relationship is created by your use of them.

Any insights, patterns, summaries or suggestions shown in the app are informational only and may be incomplete or inaccurate. Always seek the advice of a qualified health professional with any questions about your health or mental health, and never disregard or delay professional advice because of something you read in the Services.

If you are in immediate danger or experiencing a mental health emergency, contact your local emergency services immediately. In Hong Kong, dial 999.

5. Purchases and subscriptions

Some features may be offered as a paid purchase or subscription. Any purchase made through the App Store is processed by Apple and is subject to Apple’s terms. Prices are shown before you confirm. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period; you can manage or cancel a subscription in your Apple account settings. Refunds are handled by Apple in accordance with its policies.

6. Community programmes and exhibitions

Where we run community programmes, workshops or exhibitions, additional terms, house rules, ticketing conditions or safety requirements may apply and will be provided at the time. We may refuse entry or participation where behaviour is unsafe, harassing or disruptive to others.

7. Intellectual property

The Services, including their software, design, text, graphics, logos and the names “Wellbulous” and “Metween”, are owned by Wellbulous Limited or its licensors and are protected by intellectual property laws. Except for the licence in section 2, nothing in these Terms transfers any rights to you.

8. Availability and changes

We may modify, suspend or discontinue any part of the Services at any time, and we may update the app to fix issues or add features. We aim to give reasonable notice of significant changes, but we do not guarantee uninterrupted or error-free operation.

9. Disclaimers

To the maximum extent permitted by law, the Services are provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy or non-infringement. We do not warrant that the Services will meet your requirements or that any defects will be corrected.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you. Nothing in these Terms limits your statutory consumer rights.

10. Limitation of liability

To the maximum extent permitted by law, Wellbulous Limited and its directors, employees and agents will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of data, profits, revenue or goodwill, arising out of or relating to your use of the Services.

Our total aggregate liability arising out of or relating to the Services will not exceed the greater of (a) the amount you paid us for the Services in the twelve months before the event giving rise to the claim, or (b) HKD 500.

11. Indemnity

You agree to indemnify and hold Wellbulous Limited harmless from any claims, damages, liabilities and reasonable legal costs arising from your misuse of the Services, your content, or your breach of these Terms or of any law or third-party right.

12. Termination

You may stop using the Services at any time by deleting the app. We may suspend or terminate your access if you breach these Terms or if we reasonably believe your use creates risk or legal exposure. Sections 3, 4, 7 and 9 to 14 survive termination.

13. Apple-specific terms

These terms apply to Metween as an app obtained through the Apple App Store, and you acknowledge and agree that:

1. These Terms are between you and Wellbulous Limited only, and not with Apple Inc. (“Apple”). Wellbulous, not Apple, is solely responsible for Metween and its content.
2. The licence granted in section 2 is limited to use of Metween on Apple-branded products that you own or control, as permitted by the Usage Rules in the App Store Terms of Service.
3. Apple has no obligation whatsoever to provide any maintenance or support services for Metween.
4. If Metween fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation with respect to Metween.
5. Wellbulous, not Apple, is responsible for addressing any claims relating to Metween, including product liability claims, any claim that Metween fails to conform to a legal or regulatory requirement, and claims arising under consumer protection or similar legislation.
6. Wellbulous, not Apple, is responsible for the investigation, defence, settlement and discharge of any third-party claim that Metween or your use of it infringes that third party’s intellectual property rights.
7. You represent that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties.
8. Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right to enforce these Terms against you as a third-party beneficiary.
9. For any questions, complaints or claims regarding Metween, contact Wellbulous Limited at contact@wellbulous.com.

14. Governing law

These Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law rules. You and Wellbulous submit to the exclusive jurisdiction of the courts of Hong Kong, except that if you are a consumer resident elsewhere, you may also have the right to bring proceedings in your local courts.

15. Changes to these Terms

We may update these Terms from time to time. We will change the “Last updated” date above and, for material changes, give notice in the app or on this site. Continuing to use the Services after an update means you accept the revised Terms.